We guarantee to be On-Time!
If we're late, we'll pay you up to $50*
YOUR SERVICE GUARANTEE
- Our phones are answered within 90 seconds. We understand how valuable your time is!
- We have a team of well-trained service centre staff who will be able to manage your needs expertly and efficiently to save you time and money.
- Our technicians will call you approximately 30 minutes before they arrive, which allows you to plan your day better saving your valuable time.
- We arrive at our clients home when we say we will.
- We wear a clean pressed uniform with company logo and we wear protective clothing.
- We arrive in modern, clean, sign written vehicles with extensive stock and tools so that we can complete your job in the shortest amount of time.
- We use work mats and drop clothes to help keep your home clean and tidy.
- We are fully licenced and insured so in the unlikely incidence of an accident, injury or damage to your property caused by us we will take care of it.
- We offer a written guarantee, so that you know we are there for you if ever there is an unexpected problem with workmanship.
- We complete over 25,000 jobs each year so you can be assured that we are experts in our field and you will get the job done quickly and properly saving you money.
- We have traded for over 50 years so you can be confident that we will be there tomorrow and whenever you need us.
- We are proud to have over 75% of our customers as repeat clients.
- We clean up afterwards and remove our rubbish.
- Members of our home protection plan will receive discounts on our services, repairs and receive free annual inspections on selected items.
HOME PROTECTION PLAN
Included in the plan;
- Guaranteed up front prices on all repairs before work begins
- Priority rates (15% discount) while a plan member
- Priority phone number
- Free annual safety inspection
- Free clean of your air conditioning filters each year (valued at over $100)
- Other FREE offers, including FREE visit by qualified Electrician and Plumber.
Two Plans to choose from:
- Red – 12 months $55
- Black – 36 months $165
Find out more about our Home Protection Plan.
Terms and conditions apply* - please call us for more details.
- Domestic offer only.
- Not applicable with any other offer.
- Offers not applicable to dispatch fee.
- Offer applies during normal hours only.
- Home owner must be present.
- Drain offer only on residential blocked sewer drain through an accessible outdoor cleanout, further work after first 30 minutes will incur additional fees.
- For on-time offer if technician arrives after appointment window and it is our delay, customer is entitled to $5 per minute off up to a maximum of $50 off, available on initial call out only.
Please contact office for full details of all offers.